Available in: Axsy Mobile for Salesforce, Axsy Field Service, Axsy Public Sector, Axsy Retail Execution

Please see the following details on how the Axsy Mobile App handles updates to Salesforce Formula Fields on an Object record:

  • Updates to Salesforce Formula Fields are always calculated on the Salesforce Platform. 
  • Updates to Salesforce Formula Fields can only be conducted when users use the app online.
  • Once an update request has been synced to the Salesforce Platform, users need to conduct a manual sync – or wait for an automatic sync – in order to see the update displayed in the Axsy Mobile App. 
  • When using the app offline, update requests that may result in re-calculation of a formula field are stored in the Pending Uploads Queue of the app, and so the update is queued until the device is online again.