Available in: Axsy Mobile for Salesforce, Axsy Field Service, Axsy Public Sector, Axsy Retail Execution

If there is ever an error when trying to send an update to the Salesforce platform, the error will be stored in the Axsy Mobile App's Pending Queue. For Pending Queue errors, the user can swipe left to access different actions, such as:

  • Retrying the upload which generated the error
  • Undoing the update which generated the error
  • Editing the record whose update generated the error

If selecting the Edit action, the user will be presented with a form where they can make any necessary changes to the record that might address the original error.

Examples of errors in the Pending Queue that could be fixed via further edits: A failed validation rule that is triggered on the platform or an update to a lookup field that refers to a record that has been deleted on the platform.

Figure 1 - Example Pending Queue error where creating a Case record failed due to specifying an Account record which was deleted

Figure 2 - Swiping left gives the user the option to Edit the record that generated the error

Figure 3 - Selecting "Edit" will bring up a form which allows the user to make edits to their original data in an attempt to address the original error