Available in: Axsy Mobile for Salesforce, Axsy Field Service, Axsy Public Sector, Axsy Retail Execution

In some instances, it is possible to deep link from the Axsy Mobile App to other app's on a user's device, e.g. their device web browser. Deep links are supported in the Axsy Mobile App in the following places:

  • Salesforce fields that are of type URL
  • Flow Display Text elements that include the HYPERLINK formula
  • Deep link widgets in Axsy Dashboards

Salesforce URL Type Fields

Salesforce objects can include standard or custom fields that are of type URL. When viewing a record in the Axsy Mobile App that has such a field, clicking on the URL specified in the field will deep link to the device's web browser and display the web page for the URL.

NOTE: As the Salesforce Platform automatically applies the https:// prefix to all URL fields, such fields are only able to contain web page URLs that launch the device browser. Deep linking to other device apps via a Salesforce URL field is not possible.

Hyperlink Formulas in Flow

Salesforce Flow supports the ability to have Formula elements and these elements can make use of the HYPERLINK formula. These Formula elements can then be incorporated into Display Text elements on a Flow screen. When this is done, the Axsy Mobile App supports selecting of the hyperlink and launching the device browser - or other deep linked app - per the underlying URL of the hyperlink.

Deep Link Widget in Axsy Dashboard

Axsy Dashboards support multiple widget types, one of which is the Deep Link Widget. These widgets have an underlying URL which allows deep-linking to the device browser or other apps on the user's device. 

Please see this article for more information on using the Deep Link Widget: Axsy Dashboards